STORE POLICY
Customer Care
At C & L Mercantile, we take pride in creating handcrafted goods and providing a positive customer experience. If you have questions about a product, your order, or anything else, please reach out through our contact form. We are a small, husband-and-wife business and will do our best to respond as quickly as possible.
Because many of our items are handmade, slight variations in color, texture, and appearance are part of what makes each piece unique.
Privacy & Safety
Your privacy is important to us. Any personal information you provide, including your name, email address, shipping address, and payment information, is used solely to process orders, communicate with you about your purchase, and provide customer support. We do not sell, rent, or share your personal information with third parties except as necessary to complete your order through trusted payment and shipping providers.
Payment Options
We accept major credit and debit cards as well as any payment methods available through our online checkout system.
Payment is due at the time of purchase. Orders will not be processed until payment has been received and confirmed.
Shipping Details
Orders are typically processed within 3–5 business days unless otherwise noted. Custom orders may require additional production time.
Shipping rates and delivery estimates are calculated during checkout. Once an order has shipped, you will receive tracking information when available.
While we take great care in packaging every order, C & L Mercantile is not responsible for delays caused by shipping carriers, weather conditions, or circumstances beyond our control.
If your order arrives damaged, please contact us within 7 days of delivery so we can work with you to resolve the issue.
We want you to love your purchase. If there is an issue with your order, please contact us within 14 days of delivery.
Because many of our items are handmade and one-of-a-kind, returns and exchanges are reviewed on a case-by-case basis. Custom and personalized orders are non-refundable.
Natural variations in leather, fabric, and handcrafted work are part of what makes each piece unique and are not considered defects.
If your item arrives damaged or there is an error with your order, please contact us and we'll do our best to make it right.
Returns & Repairs
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Venmo